Travel Consultant II – Hybrid, ESC Phones/Non Phone Fulfillment
CWT
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Make changes or solve any issues that might occur during or before the travel
- Assignments include both routine and non-routine work
Requirements
- 2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
- Advanced knowledge of GDS (Sabre)
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
- Good verbal and written communication skills
- Strong teamworking skills
Benefits
- Hands-on paid training
- Competitive compensation — including shift differentials, referral bonuses and supplier incentives
- 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
- Both on-site and home-based positions available
- Flexible working options: Full-time, part-time, nights and weekends
- Medical/dental/vision
- 401(k) match and Health Savings Account contributions
- Employee discounts and supplier incentives
- Employee Assistance Program & Employee Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
travel arrangementsbooking managementticket exchangescomplex faresGDSSabre
Soft skills
customer servicecommunication skillsteamworkingproblem-solvingadvisory skills