DevOps/SRE Engineer, Bilingual Mandarin

CWILL

DevOps/SRE Engineer operating cloud infrastructure and compliance for CWILL, a Shopify post-purchase and retention SaaS suite. Responding to North American incidents and collaborating with China-based teams.

Posted 8/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud operations and infrastructure management, with a strong focus on compliance with GDPR, SOC2, and local regulations. Proficient in incident response, troubleshooting, and cross-team collaboration, particularly in a DevOps or SRE environment.

Highest-signal resume keywords

Fluent In Mandarin Chinese3–4 Years Experience In DevOps, SRE, Or Platform EngineeringStrong Experience With AWS, Azure, Or GCPProficiency With Infrastructure As Code ToolsHands-On Experience With Monitoring And Logging Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud OperationsIncident ResponseTroubleshootingCompliance ImplementationLinux SystemsVPCEC2KubernetesPythonTerraform

Soft Skills

Analytical ThinkingComplex TroubleshootingCross-Team Communication

Tools & Technologies

DockerJenkinsPrometheusGrafanaELK Stack

Industry Keywords

GDPRSOC2CCPAData LocalizationSaaS Compliance

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDockerEC2GoGoogle Cloud PlatformGrafanaJenkinsKubernetesLinuxPrometheusPythonTerraform

About the role

Key responsibilities & impact

Execute day-to-day operations for cloud resources and infrastructure within the operations and monitoring framework built by the China-based team
Perform daily monitoring, alerting, backup, and recovery tasks following standard operating procedures
Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response
Perform initial troubleshooting and first-response actions before handing off to the China-based team
Own day-to-day operations of local US data centers and/or cloud resources
Implement compliance requirements, including access controls for privacy data and data localization/storage
Serve as the first responder for incidents affecting systems and services in the North America region
Independently resolve common incidents and coordinate with the China-based team on complex issues
Execute and provide liaison support for GDPR, SOC2, and US local regulations such as CCPA and EO 14117
Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant

Requirements

What you’ll need

Fluent in Mandarin Chinese in listening, speaking, reading and writing
Legal to work for any employers; sponsorship is not available yet
Bachelor’s degree in Computer Science or related field
3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles
Strong experience with at least one major cloud provider: AWS, Azure, or GCP
Solid understanding of VPC, EC2, EKS/Kubernetes, RDS, and IAM
Deep knowledge of Linux systems and networking fundamentals
Experience with Docker, Kubernetes, load balancing, and service governance
Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm
Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar
Hands-on experience with monitoring, logging, and tracing systems including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent
Proficiency in Python, Shell, Go, or another scripting/programming language
Excellent system design, analytical thinking, and complex troubleshooting skills
Strong cross-team communication skills
Experience leading technical knowledge sharing or evangelism is a plus

Benefits

Comp & perks

401(k)
PTO
Paid Holidays
Insurance (Medical+Vision)
Starting Pay: 100 - 130K, depends on experiences, open to negotiation