CVS Health

AI Engineer

• Design, develop, and maintain both front-end interfaces and backend services with AI capabilities
• Create and manage RESTful APIs and integrate AI services such as LLMs, embeddings, and document parsing tools
• Extract, transform, and analyze large datasets to enhance product features and user experience
• Implement highly optimized machine learning pipelines with quantized models for legacy hardware
• Ensure high code quality through rigorous testing, code reviews, and debugging
• Proactively solve technical issues and contribute to all phases of the development lifecycle
• Stay updated with emerging technologies and incorporate them into our operations where beneficial

Senior Agentic AI Engineer

Pharmacist

• Support the pharmacy team in delivering operational and service excellence
• Assist the pharmacy team to ensure that pharmacy operations run smoothly
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs)
• Contribute to positive patient experiences by showing empathy and genuine care
• Complete basic inventory activities, as permitted by law
• Remain flexible for both scheduling and business needs
• Understanding and complying with all relevant federal, state, and local laws, regulations
• Deliver additional patient health care services where allowable by law

Pharmacy Technician

• Engage with patients to navigate complex healthcare world
• Help members get a fair price for high-cost medications
• Correspond with provider offices on patient medication inquiries

Member Appeal Coordinator

Consultant

• Applies critical thinking and is knowledgeable in clinically appropriate treatment, evidence-based care and clinical practice guidelines for Behavioral Health, specific to ABA
• Utilizes clinical experience and skills in a collaborative process to assess appropriateness of treatment plans across levels of care, applying evidence-based standards and practice guidelines to treatment where appropriate
• Coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members
• Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage
• Coordinates with providers and other parties to facilitate optimal care/treatment
• Identifies members at risk for poor outcomes and facilitates referral opportunities to integrate with other products, services and/or programs
• Identifies opportunities to promote quality effectiveness of healthcare services and benefit utilization

ABA Utilization Management Clinical Consultant

• Support pharmacy team in operational and service excellence
• Assist in prescription fulfillment
• Contribute to positive patient experiences
• Comply with pharmacy laws and CVS policies

Project Manager

• The Manager, Project Management role is responsible for the intake of new reporting requirements
• Ongoing support of reports and data feeds currently in production
• Partner closely with business stakeholders to define and document requirements for new reporting solutions
• Work collaboratively with technical report developers to support requirement clarification and solution design
• Coordinate and manage User Acceptance Testing (UAT) to ensure delivered solutions meet business and operational needs
• Support existing production reports and extracts, including monitoring, issue coordination, and stakeholder communication

Manager, Project Management

• Handle physical documents and paper records to verify the eligibility of patients or members for healthcare services.
• Review paper forms, applications, or supporting documentation to gather and validate information such as insurance coverage, demographic data, and eligibility criteria.
• Organize paper-based eligibility documents by creating and maintaining filing systems, ensuring proper document storage, and implementing strategies to improve accessibility and retrieval of information.
• Analyze the paper-based information and documentation to determine the eligibility of patients or members for healthcare services.
• Perform manual data entry tasks to input eligibility information into relevant systems or databases.
• Ensure compliance with relevant healthcare regulations, policies, and industry standards in relation to paper-based eligibility operations in order to maintain patient confidentiality.
• Identify opportunities to enhance the efficiency and accuracy of paper-based eligibility operations.
• Follow regular, timely feedback, as well as the formal performance review process, to ensure delivery of exceptional services and engagement, motivation, and personal development.
• Generate reports and analyze data related to paper-based eligibility operations to help improve processes, address bottlenecks, and support decision-making.

Eligibility Consultant

Support Engineer

• Lead and manage front-line support teams to deliver high-quality, timely, and customer-centric support.
• Proactively troubleshoot issues, support root cause analysis, manage executive communications.
• Own the P1/P2 incident response process, driving rapid remediation within restricted environments.
• Establish and monitor KPIs (e.g., SLA adherence, response time, CSAT, ticket backlog).
• Ensure 24/7 support coverage where applicable, including workforce planning and scheduling.
• Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production.
• Hire, coach, mentor, and retain top support talent.
• Build career paths, training programs, and succession plans for team members.
• Drive initiatives to improve customer satisfaction and reduce friction in support interactions.
• Partner with Product, Engineering, and Operations teams to resolve systemic issues and improve product quality.

Senior Manager – Frontline Support Engineering

QA Engineer

• Define and execute the enterprise E2E testing and automation strategy aligned with business objectives.
• Drive quality engineering transformation from traditional QA to modern automation-first practices.
• Design and oversee robust E2E test frameworks covering UI, API, data, and integration layers.
• Ensure comprehensive test coverage across complex microservices and distributed systems.
• Establish best practices for test design, test data management, and environment strategies.
• Lead the adoption and implementation of modern test automation tools, frameworks, and technologies.
• Ensure automation is fully integrated into CI/CD pipelines to enable continuous testing.
• Optimize automation coverage, stability, and execution time.
• Hire, coach, mentor, and retain top support talent.
• Build career paths, training programs, and succession plans for team members.
• Foster a culture of accountability, collaboration, and continuous learning.
• Establish metrics (e.g., defect leakage, automation coverage, test execution efficiency) and continuously improve quality KPIs.

Senior Manager – Quality Engineering and Automation

Director

• Own and manage a portfolio of multiple, concurrent programs totaling 500,000+ hours of effort and $40M in annual investment, ensuring alignment to enterprise and business-unit strategies.
• Translate high-level strategic objectives and roadmaps into actionable, executable portfolio and program plans, including program charters, sequencing, prioritization, and delivery approaches.
• Design and build portfolio governance structures from the ground up, establishing frameworks, processes, and operating cadences that enable scalable, consistent, and transparent program delivery.
• Partner with technology and business leaders to define success criteria, expected outcomes, and value realization plans for major programs in the portfolio.
• Continuously assess portfolio health, balancing risk, capacity, dependencies, and value delivered; recommend adjustments to scope, sequencing, or resourcing as needed.
• Lead, monitor, and support delivery managers and program teams to achieve portfolio and program goals—providing guidance, feedback, coaching, and accountability.
• Ensure that all programs in the portfolio operate with clear plans, defined deliverables, and measurable outcomes; establish expectations for planning horizons, milestone management, and risk mitigation.
• Establish, refine, and maintain program and portfolio governance frameworks, including roles, decision rights, approval thresholds, reporting cadence, and escalation protocols.
• Standardize core program and project management practices across teams, with clear templates and expectations for status reporting, RAID (Risks, Assumptions, Issues, Dependencies) tracking, and stakeholder communication.
• Lead portfolio status reporting and executive communications; provide clear, concise, and actionable updates to senior leadership, highlighting progress, risks, decisions, and tradeoffs.

Lead Director – Portfolio and Program Delivery

Backend Engineer

• Leverage programming skills to design and implement efficient and reliable digital solutions
• Write code, develop software components, and implement functionalities according to project requirements
• Collaborate with the development team and other stakeholders to design and define the technical architecture and infrastructure required for the digital solutions
• Contribute to technical discussions, proposes design patterns, and makes architectural decisions to ensure scalability, performance, and maintainability
• Test own code and participates in the overall quality assurance process
• Write and execute unit tests, conduct code reviews, debug, and troubleshoot issues to ensure the reliability and stability of digital solutions
• Participate in agile or other development methodologies, attend meetings, and contribute to project planning and progress tracking
• Create and maintain technical documentation, including system designs, specifications, user guides, and other relevant documentation
• Seek opportunities for professional development and growth, such as attending conferences, taking online courses, or participating in relevant training programs

Software Development Engineer – Java

• responsible for ensuring that projects belonging to CAS (Clinical Authorization System) are delivered of high quality and on time.
• responsible for ensuring that QA processes are followed diligently while executing a project.
• play a vital role in the execution of strategic projects by collaborating with project stakeholders (PO, Business Owners, Clients), leading discussions and showcasing the value QA adds to the project.
• play an active role in mentoring team members and monitor the projects executed by them.

Senior Quality Engineer

Full-stack Engineer

• Drive decomposition of legacy monolithic components into cloud-ready services and modular architectures.
• Balance short-term delivery needs with long-term architectural sustainability and modernization goals.
• Define and deliver a clearly articulated CAS North Star Architecture, describing the target-state platform, core principles, reference patterns, and a phased migration strategy from legacy to future state.
• Architect a cloud-ready, hybrid-capable platform supporting coexistence of on-prem and cloud workloads during migration, with clear service boundaries and integration contracts.
• Design backend services using modern stacks (e.g., .NET, Java, Node.js) with clean architecture, testability, and clear separation of concerns.
• Participate in incident analysis and drive architectural remediation to prevent recurrence.

Staff Software Development Engineer – Application Architecture

Financial Planning and Analysis

• Serve as a trusted strategic advisor to PCW and HCD Finance executive leaders, enabling informed decisions on talent, workforce effectiveness, and organizational design in support of evolving business and financial priorities.
• Build strong talent pipelines and succession readiness for critical Finance roles through effective selection, onboarding, development, internal mobility, and rigorous performance management, compensation, and recognition practices.
• Partner with PCW and HCD Finance leaders to design and evolve efficient and effective organization structures and operating models, translating business strategy into workforce plans that balance capability, capacity, productivity, and cost.
• Leverage workforce, organization, and talent insights to identify risks, inform strategy, and drive measurable improvements in engagement, retention, and performance within the PCW and HCD segments.
• Own the quality, rigor, and consistency of annual people processes across PCW and HCD Finance, including performance management, calibration, talent reviews, compensation planning, and promotion decisions.
• Partner across HR Centers of Excellence to integrate enterprise programs and solutions in support of PCW and HCD Finance priorities, ensuring alignment with enterprise standards while meeting segment needs.
• Partner across the Finance HR team to ensure alignment and consistency of talent practices across segments.
• Champion adoption of AI-enabled tools, digital capabilities, and Finance optimization efforts, supporting leaders and colleagues through change and fostering an adaptable, change-capable organization.

Lead Director, HR Business Partner – PCW/HCD Finance

Data Entry

• The Data Entry Operator is responsible for accurate data entry, including entering shell claims into the DG system.