Senior Process Analyst
Boeing
ITSMServiceNow
ServiceNow Product Owner - Procurement
CVS Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $83,430 - $222,480 per year
Job Level
Mid-LevelSenior
Tech Stack
ERPITSMServiceNow
About the role
- Lead the design and implementation of procurement processes within the ServiceNow platform, including requisitioning, purchasing, vendor management, and contract management
- Define and communicate the long-term vision and strategy for the ServiceNow procurement products within the organization
- Align the platform's capabilities with the company's overall business goals and objectives
- Collaborate with stakeholders to gather requirements, analyze business processes, and identify areas for process improvement
- Translate business needs into actionable product features and user stories and maintain a prioritized backlog
- Configure and customize ServiceNow Procurement modules to align with organizational requirements and best practices
- Define and document procurement policies, procedures, and workflows in collaboration with legal, finance, and procurement teams
- Collaborate with UX/UI designers and QA teams to ensure user interface, acceptance criteria, and quality standards
- Conduct user acceptance testing (UAT) and provide training to end-users to ensure adoption
- Monitor and evaluate the effectiveness of procurement processes, identify bottlenecks, and implement corrective actions
- Serve as a subject matter expert on procurement best practices, ServiceNow capabilities, and process optimization
- Own the product backlog and collaborate with product delivery, engineering, ServiceNow Operations, and CVS Procurement teams for delivery and knowledge transfer
- Drive roadmaps, "art of the possible" conversations, and set vision and strategy to drive continual improvement and value
Requirements
- 5+ years of experience with the ServiceNow product application, including proficiency in configuring and customizing ServiceNow Procurement modules, and the ability to design and modify ServiceNow forms, workflows, scripts, and related components
- 4+ years of hands-on experience in supporting procurement processes, including requisitioning, purchasing, vendor management, and contract management
- At least 1 year of working with and managing Source-to-Pay application suite within the ServiceNow platform
- Proficiency in configuring and customizing ServiceNow Procurement modules, including Procurement Catalog, Purchase Orders, Vendor Performance, and Contract Management (preferred)
- Experience with integrations between ServiceNow Procurement modules and third-party systems such as ERP systems or vendor portals (preferred)
- Ability to design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics (preferred)
- Knowledge of ITIL framework and IT service management processes (preferred)
- Experience with ServiceNow reporting and analytics tools for monitoring procurement KPIs and performance metrics (preferred)
- Experience in project management using Agile, including project planning, execution, and stakeholder management (preferred)
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Familiarity with procurement regulations, compliance standards, and best practices
- Professional certifications in procurement, project management, or ServiceNow administration; ServiceNow CIS – Procurement certification is a plus
- Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
