Ambulatory Support Analyst
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $46,988 - $112,200 per year
About the role
- Provide issue root cause analysis and resolution for the Epic Ambulatory application
- Independently troubleshoot and restore routine and advanced technical service problems
- Proactively monitor and perform preventative maintenance
- Collaborate to identify root cause and escalate issues as necessary
- Respond, resolve, and document service tickets in a timely manner according to service level agreements
- Complete project tasks independently with little or no follow-up from Manager
Requirements
- Epic Ambulatory certification
- Minimum of 2 years of Epic Ambulatory experience
- Good oral and written communication skills
- Strong customer focus
- Experience with Service Now, and Rally or Jira (preferred)
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
issue root cause analysistroubleshootingpreventative maintenanceservice ticket resolutionproject task completion
Soft Skills
oral communicationwritten communicationcustomer focuscollaboration
Certifications
Epic Ambulatory certification