Member Engagement Customer Service Coordinator – Spanish Representative
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $17 - $28 per hour
About the role
- Speak with members enrolled in various Medicare Advantage and Medicaid plans
- Coordinate medical appointments
- Document interactions
- Support team in meeting goals for productivity, quality, and customer service
- Make outbound calls to members and medical facilities
- Schedule Primary Care Physician (PCP) appointments
- Coordinate communication between members, clinicians, and doctors’ offices
- Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues
- Use multiple internal and external systems to schedule member appointments
- Assist health plan members with connecting to a PCP following a health assessment
- Meet department goals for quality, customer service, and productivity
- Follow and accurately utilize regulated and client-approved scripts
- Document all member interactions thoroughly
Requirements
- Bilingual English/Spanish is required
- Fluency in speaking, reading, and writing English
- Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
- Intermediate skills in Microsoft Office, particularly Excel
- Proven ability to prioritize and multi-task in a fast-paced environment
- Ability to work a set, consistent schedule
- Strong critical thinking, analytical, and accurate data entry skills
Benefits
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment schedulingcall center experiencedata entryMicrosoft OfficeExcel
Soft Skills
bilingualcritical thinkinganalytical skillsmulti-taskingcustomer servicecommunicationprofessional demeanorprioritization