Own the enterprise observability reference architecture covering metrics, logs, traces, and events across all environments (cloud and on-prem).
Drive the OpenTelemetry-first instrumentation strategy -- standard libraries, semantic conventions, collector topologies (DaemonSet, gateway, sidecar), and pipeline design.
Build and operate telemetry pipelines on Grafana Mimir, Loki, and Tempo, including multi-tenant configurations, retention policies, and capacity planning.
Define how we measure reliability: SLOs, SLIs, error budgets, and alerting frameworks -- consistently across all lines of business.
Own the integration between observability tooling and incident management (ServiceNow ITOM, xMatters).
Drive telemetry schema standards to ensure teams emit data that is useful downstream, not just technically compliant.
Build and maintain reference architectures for our hybrid footprint: OpenShift on-prem with KVM/libvirt and Dell PowerFlex storage, plus Azure, AWS, and GCP.
Lead standards work around workload identity and federation using SPIFFE/SPIRE and cloud-native IAM patterns.
Provide guidance on compute runtime selection -- containers vs. VMs vs. bare metal vs. serverless.
Help teams connect autoscaling and capacity planning behavior to actual telemetry signals.
Push FinOps maturity forward by integrating cost data into the observability stack, establishing unit economics, and working toward open billing standards like FOCUS.
Identify where AI/ML adds practical value in our observability stack.
Define observability standards for AI-powered systems (agents, RAG pipelines).
Ensure new AI-powered platforms are instrumented correctly from day one.
Participate in cross-functional architecture working groups focused on observability and hybrid cloud standards.
Publish architecture decision records and reference implementations that teams can actually use.
Mentor architects and platform engineers; conduct architecture reviews to raise the bar across the org.
Work with security and compliance on HIPAA, SOX, and PCI requirements as they apply to telemetry and cloud infrastructure.
Represent CVS Health in vendor evaluations and stay connected to the open-source ecosystem (CNCF, OpenTelemetry, Grafana Labs).

Requirements

10+ years in infrastructure, cloud architecture, platform engineering, or SRE
8+ years of architecture work in observability, cloud infrastructure, or both at a large enterprise
Solid experience with at least two of Azure, AWS, or GCP -- including networking, identity, compute, and storage
5+ years with Kubernetes in production (OpenShift, EKS, AKS, or GKE)
5+ years with OpenTelemetry or similar frameworks (collectors, SDKs, semantic conventions, pipeline design)
5+ years with observability platforms: Grafana/Mimir/Loki/Tempo, Prometheus, Datadog, Splunk, Dynatrace, or comparable tools
Experience defining SLOs/SLIs and building alerting strategies at an organizational level
Proven track record writing architecture standards that other teams adopted and followed
Able to communicate clearly with both engineers and senior leadership.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

OpenTelemetryKubernetesGrafana MimirLokiTempoAzureAWSGCPSLOsSLIs

Soft Skills

communicationmentoringleadershipcollaborationguidance