Medicare Field Sales Representative
CVS Health
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $51,686 - $101,286 per year
About the role
- Acquisition of new members via engagement in community event activity to generate leads and referrals
- Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
- Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
- Cross selling ancillary products as well as any other applicable products to existing members
- Retention of existing members
- Maintaining knowledge levels with respect to CMS and states regulations
- Ability to multitask, and effectively use computer while interacting with prospects and members via phone
- Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
- Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan
- Contacting prospective members within the time limit outlined in the annual performance plan
- Achieving the member retention rate as outlined in the annual performance plan
- Highest levels of member satisfaction as measured by various member surveys and member retention rate
- Expert level understanding of products, services, and processes offered by the company
- Ability to pass on an annual basis: American Health Insurance Plans (AHIP), Continued Education (CE’s), Product Certification Required Security and Compliance, Client/Carrier Certifications, and any required CMS Certifications
Requirements
- 4-year college degree or 1 to 2 years consumer sales experience (Prior Medicare sales experience is preferred but not required)
- Bilingual: Spanish preferred not necessary
- Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
- Active use of computer for carrying out daily job activities
- Ability to multi-task while talking on the phone
- Excellent communication and listening skills
- Self-starter with a positive attitude
- Adaptable to a high pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business and become a successful entrepreneur
- High level of computer proficiency including, but not limited to, Microsoft Office package
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation, and weight management
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and various other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consumer sales experienceMedicare sales experiencemember retentioncross sellingsales goalsconversion ratescustomer needs assessmentproduct knowledgemultitaskinglistening skills
Soft Skills
excellent communicationself-starterpositive attitudeadaptabilityhigh pressure environmentachievement-orientedinterpersonal skillsproblem-solvingcustomer serviceteam collaboration
Certifications
American Health Insurance Plans (AHIP)Continued Education (CE's)Product CertificationSecurity and ComplianceClient/Carrier CertificationsCMS CertificationsLife & Health insurance license