Employee Relations Advisor
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • Connecticut • United States
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Salary
💰 $66,330 - $145,860 per year
About the role
- Support a designated business unit by providing advice, consultation and guidance on CVS Health policies and practices
- Respond to a high volume of routine requests and escalated employee relations concerns
- Support resolution of employee issues while mitigating risk and adverse exposure to the company
- Provide proactive support and intervention to promote a positive employee relations culture
- Partner collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal)
- Manage a caseload of workplace inquiries and concerns
- Assist leaders with coaching, corrective actions, and terminations
- Meet case management metrics, such as closing cases promptly
- Present and deliver training to leaders
- Handle highly confidential and sensitive information
Requirements
- 5+ years of employee relations experience
- Direct experience managing, advising, and resolving employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination)
- Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)
- Knowledge of current state and federal employment/labor laws and regulations
- Ability to travel as needed
- Direct experience interacting with labor unions (preferred)
- Proven analytical skills, critical thinking, decision-making, and problem-solving capabilities
- Excellent oral and written communication skills
- Strong interpersonal skills including expertise in conflict management, investigation, negotiation, and influencing
- Bachelor's degree; equivalent work experience may substitute
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsperformance managementattendance managementemployee misconduct resolutionworkplace investigationscase managementconflict managementnegotiationdecision-makingproblem-solving
Soft Skills
analytical skillscritical thinkingoral communicationwritten communicationinterpersonal skillsinfluencing