Provide technology support for contracted clients within the Pharmacy Services Segment
Act as an intermediary between PBM clients, IT organization, and other internal functional areas
Manage critical technology issues and understand custom client IT work
Build and maintain positive relationships with client resources
Communicate technology opportunities, needs, and concerns to internal teams
Coordinate client support and triaging efforts for both production and lower-level environments
Drive ticket escalations to address concerns in a timely manner
Manage initiatives and team members that span across all technology teams

Requirements

4+ years of professional experience in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
3+ years of PBM systems or health care organization work experience
3+ years working in a client-facing role, supporting custom interactions and client management
3+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment
2+ years defining and documenting custom IT solutions
2+ years of project/portfolio management or SDLC, preferably in IT
2+ years of digital technology project management experience
Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportProduction SupportAccount ManagementEngineeringConsultingPBM systemscustom IT solutionsproject managementSDLCdigital technology project management

Soft Skills

relationship buildingcommunicationclient managementnetworkingproblem-solvingteam managementinterpersonal skillscoordinationescalation managementadaptability