CVS Health

Senior Assistant, Client and Colleague Support – Tier 2

CVS Health

full-time

Posted on:

Location Type: Hybrid

Location: Plantation • Florida • United States

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Salary

💰 $17 - $31 per hour

Job Level

Senior

About the role

  • Work closely with the Supervisor and Team Leads to manage member grievances escalated by the Health Plan
  • Ensure superior service for clients by providing information, feedback and resolutions to requests and inquiries
  • Complete member tickets (reimbursement and replacement card), escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs
  • Create and support a culture of inclusion and diversity, ensuring all actions are in alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements
  • Attend in person meetings and trainings throughout the year based out of Plantation, FL and surrounding locations

Requirements

  • 2+ years of customer service experience
  • 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
  • Must have a dedicated, work-from-home space, free of distractions
  • Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year
  • Ability to maintain a consistent, reliable, and stable internet connection
  • Strong interpersonal and relationship building skills
  • Excellent oral, written, and interpersonal communication skills
  • Ability to work in a structured, fast paced call center environment
  • Ability to work well with others
  • Internal colleagues must be in good standing to be considered
  • Must be able to communicate effectively with all levels and prepare effective written documents
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceMicrosoft OfficeExcelWordAccessPowerPoint
Soft Skills
interpersonal skillsrelationship buildingoral communicationwritten communicationability to work in a structured environmentability to work well with others