Lead enterprise production support for SAP S/4HANA Finance
Ensure timely intake, triage, and resolution of production issues
Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests
Lead, coach, and develop a small team with a strong enterprise mindset
Foster a culture of accountability, continuous improvement, and proactive problem-solving
Support ongoing finance transformation and system migration initiatives through effective change management
Own production support metrics and leadership reporting
Provide monthly updates to Finance and Technology leadership
Use insights from metrics to drive prioritization, staffing decisions, and process improvements
Manage multiple projects simultaneously, ensuring they are delivered on time and within budget
Develop project plans, timelines, and resource allocation to ensure successful project execution
Monitor project progress and address any issues or roadblocks promptly
Coordinate and support end-user training for deployed changes
Serve as the primary liaison between Finance and IT for production support and system enhancements
Build strong, trusted relationships across Finance, Accounting, and Technology teams
Communicate effectively with stakeholders to understand their needs and gather requirements
Present design concepts and project updates to stakeholders, incorporating their feedback into the design process
Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management
Ensure training materials and documentation are accurate, current, and easy to consume
Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle

Requirements

7+ years of relevant professional experience
3+ years of SAP S/4HANA or related SAP module experience
3+ years of direct or indirect people leadership experience
Work with large ERP platforms
Background in corporate accounting, finance, or financial systems
Experience in consulting or large-scale finance transformation programs
Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo
Bachelor’s degree with a concentration in accounting or finance or related experience; equivalent years of related professional work experience may substitute

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access and many other benefits depending on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAP S/4HANAticket managementproject managementchange managementproduction supportmetrics analysisresource allocationfinancial systemsERP platformsprocess improvement

Soft Skills

leadershipcoachingcommunicationproblem-solvingrelationship buildingaccountabilitycritical thinkingstakeholder managementteam developmenttime management

Certifications

Bachelor’s degree in accountingBachelor’s degree in finance