Senior Analyst, Account Manager

CVS Health

full-time

Posted on: 3/25/2026

Location Type: Remote

✨ AI Apply

💰 $46,988 - $112,200 per year

About the role

In partnership with Account Executives, helps support a portfolio of client accounts, ensuring high levels of broker and consultant service satisfaction, customer retention, and account growth.
Supports monthly utilization and enrollment reporting needs and meeting all required deadlines
Identify trends and root cause to resolve issues in a timely manner using client data
Initiates routine business inquiries to brokers, for discussion on topics of interest, identifying areas for improvement, and making recommendations to optimize account outcomes.
Collaborates with internal stakeholders, such as sales, member services, and product teams, to align account strategies, deliver value-added solutions, and enhance customer and member experiences.
Plan and deliver open enrollment presentations to showcase account benefits, highlight Aetna tools and resources, and drive member engagement.
Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive broker experience.
Collaborates with cross-functional teams to ensure timely and accurate delivery of client, broker or internal special projects

3-5 years health insurance industry account management experience
Strong communication skills
Working knowledge of problem solving and decision-making skills
Resident State Producer License- Accident & Health (Required within 90 days of hire)
Bachelor's degree preferred
High school degree may be considered with equivalent work experience.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementutilization reportingenrollment reportingdata analysisproblem solvingdecision making

Soft Skills

communicationcollaborationcustomer servicepresentation skills

Certifications

Resident State Producer License - Accident & Health