Medicare Digital Experience Lead
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Connecticut • United States
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Salary
💰 $118,450 - $236,900 per year
Job Level
About the role
- Serve as the primary point of contact for Medicare stakeholders across business, product, technology, operations, and member experience teams
- Partner across-functionally to develop a best in class and consistent digital experience.
- Build trusted, collaborative relationships to align priorities, expectations, and timelines.
- Define the unique needs and digital impacts for the Senior population.
- Understand the Senior population digital trends leveraging competitive intel, usage trends and market data.
- Navigate an environment that is ambiguous and at times, uncertain while learning on the fly will set you up for success.
- Evaluate current product state to identify opportunities through product analysis, digital data and stakeholder conversations.
- Translate member pain points, data insights, and business goals into clear strategic recommendations and design decisions
- Leverage basic technical knowledge (e.g., digital platforms, data flows, integrations, agile delivery) to inform decisions and remove friction
- Proven record of constructing and executing complex analyses to meet business needs.
- Coordinate and lead Medicare specific demos for key stakeholders.
- Ensure monthly results and roadmap are in a constant state of readiness to share with BU partners, Enterprise leaders, marketing teams and other key stakeholders.
- Review and align the rolling 4 quarter roadmaps with product leaders, in preparation for monthly product review meetings.
- Lead a cross-functional team to create and execute on product plans, coordination of market and product research, and management of relationships with strategic partners and key internal stakeholders.
- Establish and oversee the plans, monitoring and organizational approach between business units that result in consistently great products.
- Hold teams accountable to building the product, on-schedule and communicating status/risks appropriately.
Requirements
- 7+ years’ experience in Product management or product development
- 5+ years’ experience with digital assets (platform, mobile and web)
- 5+ years of Stakeholder management - Build and maintain strong relationships across key stakeholders and constituents
- Experience working with Medicare or Senior demographics.
- History of leading complex projects involving multiple matrixed workgroups across a large endeavor/organization.
- Strong communicator, both verbal and written, with executive presence and the ability to influence across disciplines and levels of seniority.
- Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams.
- Proven experience leading and influencing cross functional teams in preparation.
- Strong critical thinker who makes balanced, insightful decisions.
- Engaging and concise speaking and presentation skills.
- Passion for health and wellness and Aetna Digital mission is a must.
- Drive results by working within established timeframes, deadlines, and understanding next steps
- Strong analytical skills.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementproduct developmentdigital assetsstakeholder managementdata analysisagile deliveryproject managementmarket researchdigital platformsdata flows
Soft Skills
strong communicatorexecutive presenceinfluencevisionary leadershipcritical thinkingpresentation skillsrelationship buildingcollaborationaccountabilityresults-driven