Implements incident management processes and procedures to ensure timely resolution of production issues
Works with cross-functional teams to identify and address root causes of production incidents
Develops actionable insights on system health and performance
Coordinates the implementation of automated tools and software to enhance operational efficiency
Conducts incident post-mortems and root cause investigations
Creates and maintains relationships with business stakeholders
Prioritizes support tasks based on criticality and business impact
Guides junior-level production support team members
Ensures that support procedures, incident resolutions, and system configurations are well-documented

Requirements

7+ years of relevant work experience
Bachelor's degree preferred/specialized training/relevant professional qualification
Master's degree is preferred
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Technical Qualifications: PostgresSQL, Oracle, SQL, Servicenow/JIRA experience, Python, Tableau

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PostgresSQLOracleSQLPythonTableau

Soft Skills

problem solvingdecision makingcollaborationteamworkgrowth mindsetagilityexecutiondelivery

Certifications

Bachelor's degreeMaster's degree