CVS Health

Client Support Representative I

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $17 - $28 per hour

Job Level

Junior

About the role

  • Respond to member inquiries via phone, email, or chat with professionalism and empathy.
  • Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
  • Escalate complex cases to senior support staff as needed.
  • Document all member interactions accurately to ensure compliance and service quality.
  • Identify recurring issues and share feedback with leadership for process improvement.
  • Work closely with Client Support Supervisors and Account Managers.
  • Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.

Requirements

  • 1–2 years of experience in customer service, healthcare, insurance, or benefits.
  • Strong verbal and written communication skills.
  • Ability to manage member issues with empathy and attention to detail.
  • Must reside in the MST or PST time zones.
  • Associate’s degree in Business, Healthcare Administration, or related field preferred.
  • Familiarity with CRM platforms, call center tools, or SOP documentation preferred.
  • Interest in career growth within client support or account management.
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicehealthcare knowledgeclaims managementeligibility verificationprocess improvementsystems navigationSOP documentation
Soft Skills
professionalismempathyverbal communicationwritten communicationattention to detail
Certifications
Associate’s degree in BusinessAssociate’s degree in Healthcare Administration