CVS Health

Account Manager, Middle Market

CVS Health

full-time

Posted on:

Location Type: Hybrid

Location: Connecticut • Maine • United States

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Salary

💰 $46,988 - $112,200 per year

About the role

  • Provides proactive account management and development of strong relationships, specifically by supporting the Account Executive for existing customers within the Middle Market segment
  • Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas
  • Provides constituents with Aetna policy, plan design, and benefit changes & network updates, including analysis of impact
  • Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages
  • May assist in constituent training on product and policy questions
  • Develops and executes customer service strategy
  • Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas

Requirements

  • 2-5 years of experience in an account management environment, specifically working with client relationships
  • Must be located in Connecticut, Massachusetts, Maine, or Rhode Island
  • Must be able to travel between 10-20% of time within Connecticut, Massachusetts, Maine, or Rhode Island, as well as to attend in-office meetings in the Hartford office
  • Active Health & Life Insurance license, or must obtain within 90 days of hire.
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer service strategyplan administrationplan setupeligibilitybillingissue resolutionpolicy analysisbenefit changesnetwork updates
Soft Skills
relationship buildingcollaborationproblem solvingcommunicationtraining
Certifications
Health & Life Insurance license