Serve as the primary Product Manager for all production incidents across the underwriting ecosystem
Receive, triage, prioritize, and drive resolution of incidents raised by underwriters, business users, and partners, ensuring adherence to SLAs for live client deals
Assess business impact, deal risk, and urgency, and coordinate rapid resolution with engineering, data science, QA, and operations teams
Provide clear, timely communication to stakeholders during incidents, including status updates, mitigation steps, and resolution timelines
Lead and document root cause analyses (RCAs) for production incidents and escalations
Translate RCAs into actionable short term fixes and long term solutions to address issues at the root
Identify systemic patterns, data quality issues, model gaps, or process weaknesses and partner with teams to prevent repeat incidents
Own run the business activities for the underwriting platform, ensuring operational stability and readiness for ongoing deal activity
Drive continuous improvements to user experience, operational efficiency, data accuracy, and business outcomes
Collaborate closely with engineers, data scientists, QA, business partners, and end users to resolve incidents and improve product performance
Act as the single point of product accountability during escalations, ensuring alignment across technical and business teams
Partner with underwriting and business stakeholders to understand deal impacts and prioritize fixes accordingly
Leverage strong analytical skills to diagnose issues within analytical products that forecast pricing and calculate P&L for underwriting deals
Analyze production data, trends, and incidents to identify improvement opportunities across models, data pipelines, and workflows
Ensure accuracy, reliability, and transparency of analytical outputs that directly impact client pricing and financial outcomes.

Requirements

5 + years of experience in Product Management, Production Support, or Operational Product roles
Experience owning production incident management, RCA, and SLA driven support for complex systems
Strong analytical mindset with the ability to interpret data, forecasts, and financial outputs (P&L)
Proven ability to collaborate across engineering, data science, QA, and business teams
Excellent communication, prioritization, and stakeholder management skills
Preferred Experience in underwriting, pricing, financial modeling, or analytics driven products
Familiarity with Agile/Scrum delivery models
Experience with monitoring, alerting, and ticketing tools (e.g., Jira, ServiceNow, Splunk, Datadog)
Background in healthcare, PBM, or financial services environments.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product ManagementProduction SupportIncident ManagementRoot Cause AnalysisData AnalysisFinancial ModelingAnalytical ProductsSLA ManagementOperational EfficiencyUser Experience Improvement

Soft Skills

Analytical MindsetCollaborationCommunicationPrioritizationStakeholder Management