Member Engagement Coordinator – Spanish Representative
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $17 - $28 per hour
About the role
- Speak with members enrolled in various Medicare Advantage and Medicaid plans
- Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country
- Make outbound calls to members and medical facilities
- Schedule Primary Care Physician (PCP) appointments
- Coordinate communication between members, clinicians, and doctors’ offices
- Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues
- Use multiple internal and external systems to schedule member appointments and ensure smooth communication
- Assist health plan members with connecting to a PCP following a health assessment
- Meet department goals for quality, customer service, and productivity
- Document all member interactions thoroughly and maintain accurate notes and records
- Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives
- Follow departmental procedures when communicating with members, clinicians, and physician offices
Requirements
- Bilingual English/Spanish is required
- Fluency in speaking, reading, and writing English
- Previous appointment scheduling and/or call center experience (inbound and/or outbound) required
- Intermediate skills in Microsoft Office, particularly Excel
- Proven ability to prioritize and multi-task in a fast-paced environment
- Ability to work a set, consistent schedule
- Strong critical thinking, analytical, and accurate data entry skills
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment schedulingcall center experiencedata entrycritical thinkinganalytical skillsMicrosoft OfficeExcel
Soft Skills
bilingualcommunicationcustomer serviceprioritizationmulti-taskingprofessional demeanor