CVS Health

Customer Service Representative – Behavioral Health

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $17 - $42 per hour

Job Level

Junior

About the role

  • Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
  • Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
  • Anticipates customer needs
  • Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
  • Performs financial data maintenance as necessary
  • Explains member's rights and responsibilities in accordance with contract

Requirements

  • 1+ years of experience in a call center environment
  • Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
  • Previous Behavioral Health, Medical, or Insurance background (preferred)
  • Experience working from home in a remote role (preferred)
  • High School Diploma or GED
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial data maintenanceclaim history reviewbenefit maximums trackingcoinsurance trackingdeductible tracking
Soft Skills
emotional connectionaccountabilitytrust buildingcaring relationshipcustomer needs anticipation
Certifications
High School DiplomaGED