Own the SPM product vision, roadmap, and backlog aligned to enterprise strategy and investment priorities.
Translate strategic objectives into platform capabilities that support portfolio planning, funding decisions, and value realization.
Champion adoption of SPM as the enterprise system of record for strategic planning, demand management, portfolio oversight, and execution metrics.
Partner with business, IT, and finance teams to define and refine demand intake, prioritization, and approval workflows.
Provide transparency into initiative status, capacity, financials, risks, dependencies, and benefits.
Translate business and regulatory requirements into well‑defined projects, epics, features, and user stories.
Prioritize the backlog based on risk reduction, business value, and strategic alignment.
Partner with agile delivery teams to ensure timely, high‑quality releases and ongoing platform improvements.
Define and track KPIs related to strategic priorities, goal alignment, portfolio performance, delivery health, capacity utilization, and financial outcomes.
Monitor product performance, customer feedback, adoption metrics, and KPIs to drive continuous improvement.
Continuously evaluate new SPM capabilities and recommend enhancements to improve usability, automation, and insights.

Requirements

7+ years of experience in portfolio management, product ownership, PMO, or enterprise delivery roles.
7+ years in product ownership experience with demonstrated accountability for roadmap, backlog, and customer outcomes
5+ years of experience with ServiceNow's Strategic Portfolio Management suite of applications.
3+ - Strong understanding of portfolio governance, funding models, and delivery frameworks (Agile or Hybrid).
3+ experience managing product backlogs and working with development teams.
3+ - Strong knowledge of agile delivery frameworks (Scrum, SAFe) and backlog management practices.
Ability to collaborate effectively across cybersecurity, legal, compliance, engineering, and operations teams, including virtual team environments.
Exceptional communication, facilitation, influencing, and customer‑facing skills, with the ability to manage executive stakeholders and external partners.
Strong analytical mindset with the ability to use data, Critical Success Factors (CSFs), Key Performance Indicators (KPIs), and operational metrics to drive prioritization and decision‑making.
Proven versatility in managing multiple priorities, projects, and urgent issues in a fast‑paced, complex enterprise environment.
Familiarity with ServiceNow Now Assist AI capabilities such as Agent Studio.
Certifications in one or more of the below - ServiceNow Certified System Administrator, ServiceNow Strategic SPM Implementer, ServiceNow Agentic AI Micro Certification, Certified Scrum Master and/or SAFe Practitioner, Project Management Professional (PMP)

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

portfolio managementproduct ownershiproadmap managementbacklog managementagile delivery frameworksScrumSAFedata analysisKPI trackingproject management

Soft Skills

collaborationcommunicationfacilitationinfluencingcustomer-facing skillsanalytical mindsetversatilitystakeholder managementproblem-solvingprioritization

Certifications

ServiceNow Certified System AdministratorServiceNow Strategic SPM ImplementerServiceNow Agentic AI Micro CertificationCertified Scrum MasterSAFe PractitionerProject Management Professional (PMP)