CVS Health

Lead Director, Solution Management

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Arizona • Illinois • United States

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Salary

💰 $100,000 - $231,540 per year

Job Level

Senior

About the role

  • Act as the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as a leader of the supporting cross-functional business and DDAT team.
  • Guide the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations.
  • Serve as a primary business voice in shaping requirements, prioritizing features, and driving delivery timelines.
  • Foster collaboration among business, technology, product, and process engineering teams.
  • Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business.
  • Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle.
  • Establish processes and performance metrics to ensure the workstream delivers on its intended value
  • Develop and maintain documentation, governance, and change management plans to support sustainable adoption
  • Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs
  • Own ongoing stakeholder engagement, issue resolution, budget management and performance monitoring
  • Clear bias for action to iterate and deliver value while aligning to the north star vision
  • Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models
  • Enable data-led decision making by leveraging existing data, creating new metrics where necessary and ensuring we activate the data to inform and serve our customers and business.

Requirements

  • 10+ years of work experience
  • 7+ years of experience in PBM field, with strong exposure to pricing or business operations processes
  • Experience leading complex, cross-functional initiatives from concept to sustained operation
  • Demonstrated experience in translating business needs into technology solutions and operational processes
  • Experience communicating and collaborating with stakeholders, including executive interactions
  • Experience leading with Objective and Key Results (OKRs) to drive outcomes
  • Ability to travel up to 20% of time
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API developmentbusiness operations processesdata-led decision makingperformance metricschange managementgovernancedigital transformationrequirements gatheringroadmap planningstakeholder engagement
Soft Skills
leadershipcollaborationcommunicationconsultative perspectiveproblem-solvingstrategic thinkingprioritizationissue resolutionbudget managementbias for action