Client Liaison Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • Illinois • United States
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Salary
💰 $60,300 - $145,860 per year
About the role
- Work cross functionally as an interface between Customer Care Operations, other key business owners and clients.
- Partner with internal PBM business units to ensure successful operational client delivery for new and existing business.
- Oversee contractual performance measurements within operations and manage tracking and reporting.
- Ensure new clients are set up to properly support the member experience and contract requirements.
- Lead client support and member experience initiatives such as Corrective Action Plan (CAP) project support, plan audits, monthly and/or quarterly presentations, training, communications, reporting, facility tours, and meetings.
- Hold meetings with Account Teams, Care Leadership, Training or other key stakeholders to explain information and data.
- Anticipate and proactively identify and mitigate client, member, and compliance risk while working to streamline and simplify processes.
- Create and deliver presentation materials which communicate key performance metrics, service improvement and sustainment plans to clients and stakeholders.
Requirements
- 5 + years PBM or Managed Care experience
- 2 + years Project Management and/or Client Facing experience
- Previous experience working with health plans, including knowledge of benefit structures, enrollment processes, and plan operations
- Demonstrated Medicare Part D (Med-D) experience, with a strong understanding of regulatory requirements and program administration
- Prior account management experience, including maintaining client relationships, resolving issues, and driving client satisfaction
- Deep understanding of call center operations
- Analytical skills with excellent oral, written, and presentation skills
- Experience with delivering client presentation and initiatives
- Proficiency in Microsoft Office applications
- Prior use of SalesForce, creating and managing cases
- Strong knowledge of Mail Order Operations
- Familiarity with Medicare D systems.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementClient FacingMedicare Part DRegulatory RequirementsCall Center OperationsAnalytical SkillsPresentation SkillsMail Order OperationsHealth PlansBenefit Structures
Soft Skills
CommunicationClient Relationship ManagementProblem SolvingProactive Risk ManagementTeam CollaborationTrainingReportingStakeholder EngagementIssue ResolutionClient Satisfaction