Work closely with product teams to evolve and improve digital experiences for customers and patients
Use analytical and problem-solving skills to define success metrics and measurement approaches
Collaborate with motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing, and Merchandising
Provide proactive insights to leadership pertaining to product performance and recommend areas for improvement
Define KPIs and measurement approach for upcoming feature releases in consultation with product owners
Quantify impact of customer pain points identified by customer feedback in partnership with customer experience management
Drive improvement of experience
Create and maintain dashboards to enable monitoring of in-market customer or patient experiences
Manage approx. 1-2 analysts within the team

Requirements

3+ years of experience in conducting highly quantitative analytics
2+ year of experience in SQL or web analytics tools such as Adobe or Google Analytics with an understanding of data warehouse architecture
Experience in digital click stream data and web/mobile analytics tools including Adobe
Experience in Tableau or equivalent (eg. Power BI, etc.)
Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment
Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
Bachelor's Degree Required
Masters Degree Preferred

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quantitative analyticsSQLweb analyticsAdobe AnalyticsGoogle Analyticsdata warehouse architecturedigital click stream dataTableauPower BIKPI definition

Soft Skills

analytical skillsproblem-solvingproject managementself-motivatedattention to detailstructured thinkinglogical thinkingissue resolutioncollaborationproactive insights