CVS Health

Employee Assistance Program Clinical Counselor – Overnight

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Louisiana • Mississippi • United States

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Salary

💰 $54,095 - $155,538 per year

Job Level

Junior

About the role

  • Deliver on-demand, single session consultations, clinical assessments, triage, and informational services.
  • Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time, in order to meet their needs.
  • Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.

Requirements

  • Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist)
  • 1+ year of experience in crisis intervention.
  • Ability to work Thursday-Sunday from 3am-1:30pm Eastern Standard Time.
  • 1+ year of experience in EAP, behavioral health, or social services (preferred).
  • Previous experience working with diverse populations (preferred).
  • Familiarity with brief therapy models and Motivational Interviewing (preferred).
  • Previous experience in a call center environment (preferred).
  • Previous experience in delivering services via multiple platforms (chat, video, phone) (preferred).
  • Strong rapport-building skills (preferred).
  • Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools (preferred).
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
crisis interventionEAPbehavioral healthsocial servicesbrief therapy modelsMotivational Interviewing
Soft Skills
rapport-buildingwritten communicationverbal communicationmultitasking
Certifications
LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist