Senior Manager, Product Strategy and Operations
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $82,940 - $182,549 per year
Job Level
About the role
- Independently leading dozens of partners across Clinical Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new program designs and enhancements
- Partner with Marketing, Sales, and Account Management to communicate program performance and our product roadmap
- Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact
- Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life
- Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows
- Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance
- Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans
- Leveraging data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement
- Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement
Requirements
- 5+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization
- 5+ years of experience managing multiple projects and prioritizing work based on impact and team priorities
- 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change
- 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills
- 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies.
- 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization
- 2+ years managing one or more employees
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementprogram managementdata analysisquantitative analysisqualitative analysisKPI evaluationSLA performance measurementbusiness case developmentmeasurement strategy designprocess improvement
Soft Skills
strategic thinkingrelationship managementcommunicationproblem-solvingdata-driven decision makingcollaborationleadershiporganizational skillsanalytical skillsinnovation