Client Experience Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Minnesota • Mississippi • United States
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Salary
💰 $46,988 - $122,400 per year
About the role
- Perform and support plan changes
- Perform ID card facilitation
- Complete any necessary reporting (scheduled, ad-hoc)
- Conduct inbound phone calls
- Complete any assigned invoices
- Perform any assigned group terminations
- Complete documentation requests
- Serve as a presence throughout the implementation process
- Facilitate and participate in external-facing meetings
- Perform overrides as needed
- Oversee prior authorization and accessibility processes
- Conduct inbound phone calls
- Oversee resolution of claims issues
- Perform manual eligibility adds and terminations
- Service warranties as assigned
Requirements
- 5+ years of experience in a pharmacy, PBM, or insurance setting
- Travel up to 25% of time within the continental United States
- Certified Pharmacy Technician
- Basic awareness of problem solving and decision-making skills
- Previous experience with Salesforce
- Bachelor’s degree
- High school diploma or GED.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reportingeligibility managementclaims resolutioninvoice processingdocumentation managementproblem solvingdecision making
Soft Skills
communicationorganizationalinterpersonalfacilitationleadership
Certifications
Certified Pharmacy Technician