CVS Health

Technical Support Representative

CVS Health

full-time

Posted on:

Location Type: Hybrid

Location: Work from Home • Rhode Island • United States

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Salary

💰 $17 - $31 per hour

Job Level

Junior

About the role

  • Work through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees
  • Document problems, complete problem tickets, and request information in support tools
  • Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
  • Effectively manage call workload
  • Provide outstanding customer support by analyzing, diagnosing, and resolving problems within service level agreements
  • Collaborate well in a team environment

Requirements

  • 6 months of technical and/or call center experience
  • Experience in a help desk/call center environment providing technical support in a retail environment
  • Experience using computer hardware and software applications
  • High School Diploma or GED required or 2 years equivalent experience
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation programs
  • Weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem documentationtroubleshooting techniquescall workload managementservice level agreementscomputer hardwaresoftware applications
Soft Skills
customer supportanalytical skillsdiagnosing problemscollaborationteamwork
Certifications
High School DiplomaGED