Manager, Operations Plan Document Services – Self-Funded Plans
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Florida • Illinois • United States
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Salary
💰 $54,300 - $159,120 per year
About the role
- Oversees the day-to-day management and leadership of the plan document drafting team approximately 13 employees.
- Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution.
- Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while maintaining regulatory compliance.
- Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.
- Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.
- Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
- Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.
- Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
- Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
- Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.
- Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization.
- Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services.
Requirements
- Minimum 5 years’ experience in plan setup, benefits administration, account management, operations, and/or enrollment
- Health insurance or TPA experience
- Proven leadership experience leading a team
- Strong cross collaboration and communication skills
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at problem solving and decision-making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Post secondary /high school education or specialized training, relevant professional work experience.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
plan setupbenefits administrationaccount managementoperationsenrollmentbusiness intelligenceregulatory complianceprocess optimizationcustomer feedback analysisperformance evaluation
Soft Skills
leadershipcross collaborationcommunicationproblem solvingdecision-makingteamworkgrowth mindsetcoachingcustomer satisfactionrelationship building