Senior Mental Well-being Operations Innovation Manager

CVS Health

full-time

Posted on: 1/11/2026

Location Type: Remote

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💰 $67,900 - $199,144 per year

About the role

Lead the Operations Innovation team, providing direction, coaching, and development to team members.
Partner with Strategy, Product, and Technology Enablement to identify technology solutions that advance MWB’s business objectives.
Represent Operations throughout the project lifecycle, including: Building out intake and initiative evaluation process Assessing initiative business value and prioritization against other roadmap items Defining initiative ROI potential and business case development Gathering and documenting business requirements Making key workflow and process decisions Defining measurement approach and KPIs Defining and validating test cases Supporting defect resolution and solution optimization.
Collaborate with the Change Management and Training teams to ensure operational readiness, effective go-live, and successful adoption of new technology.
Drive process improvements and standardization to enhance efficiency, clarity, and solution quality.
Serve as a key liaison between business and technical teams, ensuring alignment and clear communication.
Monitor project progress, manage risks, and resolve issues to ensure successful delivery.
Foster a culture of continuous improvement and innovation within the team.

7+ years of experience in process management, business analysis, operations, or technology project leadership
Healthcare industry experience
Proven experience leading cross-functional teams and managing complex technology initiatives
Strong understanding of business process design, requirements gathering, and operational workflows
Excellent communication, stakeholder management, and problem-solving skills
Ability to thrive in a fast-paced, dynamic environment and drive results through influence and collaboration.
Preferred Qualifications 3 years in a people management role
Lean, Six Sigma

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Tip: use these terms in your resume and cover letter to boost ATS matches.

process managementbusiness analysistechnology project leadershipbusiness process designrequirements gatheringoperational workflowsLeanSix Sigma

leadershipcommunicationstakeholder managementproblem-solvingcollaborationinfluencecontinuous improvement