Agent Experience Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Florida • Montana • United States
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Salary
💰 $60,300 - $132,600 per year
About the role
- Overseeing agent CRM management via Salesforce tool.
- Coordinates training and continuing education programs, to include new product and existing product training.
- Ensures Field Sales Representatives readiness utilizing defined onboarding program and by working with key internal and external stakeholders.
- Coordinates with Sales team and leadership to provide additional resources to support Field Sales Representatives.
- Compiles, readies, and tracks weekly and monthly sales analysis and reporting.
- Tracks and reports on agent key compliance metrics, Sales reporting, CTMs/Grievances, Rapid Disenrollment’s, Product Declines and Lapses.
- Works across Sales Organization, providing recommendations, and adjusts as directed by leadership.
- Formalizes Sales Organization policy and procedures to include adapting existing and new policies and procedures to meet demands of the organization.
Requirements
- 5-7 Years’ Experience within a Medicare Sales Organization
- Experience overseeing multiple agents contracting with multiple carriers through defined onboarding and annual recertification program.
- Experience working with key internal and external stakeholders to ensure optimized sales operations.
- Experience working with Salesforce
- Demonstrated success in individual contributor role as a noted self-starter.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcesales analysisreportingcompliance metricsonboarding programrecertification program
Soft skills
coordinationcommunicationleadershipself-starter