Customer Service Representative – Bilingual
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Idaho • Pennsylvania • United States
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Salary
💰 $17 - $34 per hour
Job Level
About the role
- Handle inbound customer service inquiries through phone, internet or written correspondence
- Engage, consult and educate members on Aetna plans and tools
- Document and track contacts with members, providers and plan sponsors
- Answer questions regarding member rights and responsibilities
- Assist with complaints, grievances and appeals
- Provide education to providers on self-service options
- Process claim referrals and manage incoming requests
Requirements
- 6 months of Customer Service experience
- Strong communication and empathy skills
- Ability to navigate multiple systems and tools
- Knowledge of health plan benefits and regulatory requirements (preferred)
- Prior experience in healthcare, insurance, or call center environments (preferred)
- High School Diploma or GED
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationempathy
Certifications
High School DiplomaGED