Deploy and implement modern observability solutions to meet organizational needs
Ensure successful integration of observability, event management, and notification tools and technologies within the existing environment
Work with partners to migrate legacy monitoring to modern solutions
Manage and administer observability and event management platforms
Lead system upgrades, patching, and maintenance activities to ensure optimal performance and security
Coordinate and manage release cycles for observability platforms
Troubleshoot and resolve incidents related to observability platforms
Continuously monitor and enhance platform performance to support scalability and complexity
Collaborate with cross-functional infrastructure, application, and business stakeholders to ensure observability solutions align with the broader IT strategy and infrastructure requirements

Requirements

7+ Years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications
5+ Years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions
5+ Years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana)
Experience developing and administering ServiceNow ITOM event management solutions, ensuring seamless integration with observability tools
Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty), configuring incident notifications, incident command workflows, and automating incident remediation workflows
Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift)
Proficiency in Python and other scripting languages such as Ansible, PowerShell, and Bash for automation and configuration
Experience with and passion for deploying things “as code”

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

system monitoringperformance tuningtroubleshootingobservability solutionsevent managementcloud monitoringcontainer orchestrationautomationPythonscripting languages

Soft skills

collaborationleadershipproblem-solvingcommunicationorganizational skills