Leads process improvement (PI) opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans
Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis/interpretation and recommendations/report-out
Run FOX topics with relevant deliverables: problem statement, story/narrative, root cause analysis (5 why’s), corrective actions (as applicable), supporting questions and facilitate the live call
Utilize FOX, DMAIC, LEAN, 8D and other relevant methodologies in delivery of results
Ability to act as an improvement/change agent, supporting efforts from identification through delivery and validation of results
Develop project charters in conjunction with Subject Matter Experts (SME's) and stakeholders, edit and gain approval on updates to approved charters as required
Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts and value-stream mapping (VSM) tools
Use Pareto diagrams, 5 Why's, time-series, process control charts and inferential statistics to support opportunity definition, root cause analysis and validate result(s)
Lead working teams through FOX, Improvement and Assessment projects leveraging project management basics to create the plan, define team member role & responsibility, develop a working team package, and publish bi-weekly leadership updates
Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve and escalate items (as required) to keep project(s) moving forward in a timely fashion

Requirements

5+ years' of experience in internal operations and/or customer facing services
3+ years' of experience in problem solving and/or data collection, reporting, and analysis
2+ years' demonstrated experience leading process improvement initiatives resulting in quantifiable benefits
Lean Six Sigma Black Belt or higher certification
Preferred Qualifications: Lean Six Sigma Master Black Belt certification
Experience in highly regulated industry and compliance environment
Experience with highly complex, inter-connected systems and business processes
Experience working in a matrix environment
Advanced Statistics/Data Analysis experience
LEAN certification
PMP certification
Education: Bachelors degree OR equivalent experience

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementroot cause analysisdata collectiondata analysisproject managementPareto diagrams5 Why'sSIPOCvalue-stream mappinginferential statistics

Soft Skills

leadershipcommunicationproblem solvingchange agentcollaborationfacilitationanalytical thinkingstrategic thinkingteam managementstakeholder engagement

Certifications

Lean Six Sigma Black BeltLean Six Sigma Master Black BeltLEAN certificationPMP certification