CVS Health

Customer Service Representative – Dental

CVS Health

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona • 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Actively listen and be an advocate for customers, understand their needs and provide guidance and support
  • Resolve customer inquiries and issues efficiently while documenting all interactions
  • Educate customers about available resources and assist them in navigating their options
  • Anticipate customer needs and provide proactive solutions to enhance satisfaction
  • Collaborate with team members and other departments to address service issues and improve outcomes
  • Document all customer correspondence and maintain confidential records of patient information
  • Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements

  • 6+ months of customer service experience
  • Basic computer skills
  • Must live in [insert STATE or 50 miles of CITY, STATE (Add for onsite or state residence requirement)]
  • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role (preferred)
  • 1+ years of claims, provider, dental, medical or other related healthcare experience (preferred)
  • Microsoft office experience preferred
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceclaims processinghealthcare experience
Soft skills
active listeningadvocacyproblem solvingcommunicationcollaborationproactive solutionscustomer satisfaction