Customer Service Representative
TrueSource, LLC
Sales Coordinator
CV3 Financial Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $24 per hour
Job Level
JuniorMid-Level
About the role
- The Sales Coordinator partners with an assigned Account Executive to achieve loan production goals through the establishment of ongoing business relationships with mortgage brokers, real estate agents and investors located within the assigned territory.
- Manage pipeline by assisting Account Executive and Account Manager in building files, collecting necessary conditions, managing loan processes, and communicating status to customers.
- Identifies all potential business sources prospects for Account Executive to reach out.
- Organize and manage contacts on behalf of the assigned Account Executive.
- Creates and maintains a social media presence on behalf of the assigned Account Executive
- Resolves client problems and recommends modifications to products/services.
- Knowledge of underwriting guidelines and products and if the loan package is incomplete, can develop a needs list.
- Reviews files and looks for any “red flags” may be in loan documentation to ensure package is sufficient and complete.
- Works directly with investor/borrower to obtain initial documentation sufficient for submission to underwriting.
- Supports assigned AEs throughout course of loan files, which may include follow-up with customers, collecting documents and serving as main internal point of contact for assigned loans.
- Help maintain the AE’s deals in company-wide systems from origination to closing.
- This position may involve handling confidential and sensitive information as part of its daily responsibilities. Employees are expected to exercise discretion and protect all sensitive data, including but not limited to personal information, loan details, business and financial records, and proprietary materials.
Requirements
- High school or GED required; Associate’s degree or higher preferred.
- Minimum 2 years’ experience in loan processing or similar role, preferably 1 year in private/hard money space.
- NMLS license preferred, but not required.
- Working knowledge of MS Office, specifically Outlook.
- Experience a Loan Operating System (LOS).
- Attention to detail
- Ability to apply critical thinking and problem-solving skills
- Takes initiative and anticipates needs
- Works well in a fast-paced environment
- Strong organizational skills
- Strong verbal and written communication skills with excellent follow-up
- Highly self-motivated to learn new skills and concepts
