Customer Success Specialist

CV-Library

Customer Success Specialist at CV-Library managing US customer accounts and improving client relationships. Engaging with customers to ensure optimal use of products and services.

Posted 6/18/2026full-timeFleet • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts, acting as a key point of contact and building strong relationships
Support customer onboarding, delivering training demos to ensure customers are confident using our products
Engage with customers and users across accounts to improve adoption and identify areas where we can add value
Run searches, create alerts and post jobs where needed to improve engagement and usage
Run regular customer reviews, including QBRs, to understand customer goals, review performance, and support renewals
Monitor account health, support retention targets, and resolve any risks or concerns
Handle customer queries quickly and effectively, taking ownership through to resolution
Work closely with Sales Account Managers to identify upsell opportunities, reviewing data and trends to report on risk to support customer retention
Support ATS integrations, technical queries, and share customer feedback with our Product teams
Handle candidate queries and complaints, ensuring flagged resumes are reviewed and managed correctly

Requirements

What you’ll need

Previous experience in Customer Success, Account Management, Client Services, or a customer-facing role
A proactive approach with the ability to build strong customer relationships
Excellent communication skills and confidence speaking with customers at all levels
Strong problem-solving skills with a focus on finding solutions
Commercial awareness and the ability to identify opportunities to improve customer outcomes
Comfortable using data and insights to make recommendations
Organised, able to manage multiple accounts, and good at prioritising workload
Confident using technology and able to pick up new systems quickly

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CV-Library Website LinkedIn All Job Openings 201 - 500 employees Founded 2000 🎯 Recruiter 👥 B2C ☁️ SaaS Recruitment
B2C
SaaS CV-Library is one of the UK's largest independent job boards, offering a vast array of job listings across various industries nationwide. Users can register their CVs, apply for jobs, and receive job alerts through their platform. CV-Library provides a variety of tools such as job search apps, a company directory, career advice, and salary guides to assist job seekers in finding their next role. Employers and recruiters can also use the platform to advertise job vacancies and access a large database of CVs. Customer Success Specialist 🔥 1 hour ago 🏢🏡 Fleet – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of customer accounts, acting as a key point of contact and building strong relationships
Support customer onboarding, delivering training demos to ensure customers are confident using our products
Engage with customers and users across accounts to improve adoption and identify areas where we can add value
Run searches, create alerts and post jobs where needed to improve engagement and usage
Run regular customer reviews, including QBRs, to understand customer goals, review performance, and support renewals
Monitor account health, support retention targets, and resolve any risks or concerns
Handle customer queries quickly and effectively, taking ownership through to resolution
Work closely with Sales Account Managers to identify upsell opportunities, reviewing data and trends to report on risk to support customer retention
Support ATS integrations, technical queries, and share customer feedback with our Product teams
Handle candidate queries and complaints, ensuring flagged resumes are reviewed and managed correctly 🎯 Requirements
Previous experience in Customer Success, Account Management, Client Services, or a customer-facing role
A proactive approach with the ability to build strong customer relationships
Excellent communication skills and confidence speaking with customers at all levels
Strong problem-solving skills with a focus on finding solutions
Commercial awareness and the ability to identify opportunities to improve customer outcomes
Comfortable using data and insights to make recommendations
Organised, able to manage multiple accounts, and good at prioritising workload
Confident using technology and able to pick up new systems quickly Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer relationship managementcommunication skillsproblem-solving skillsproactive approachorganizational skillsability to prioritize workloadconfidence in speaking with customersability to identify opportunitiesability to use data and insights