Senior Customer Success Executive

CV-Library

Senior Customer Success Executive managing significant client accounts for a recruitment agency. Providing support, training, and insights to ensure effective use of services.

Posted 5/18/2026full-timeFleet • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries
Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results
Liaising with clients via phone, email and Teams meetings
Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance
Providing personalised online training sessions for your clients
Working collaboratively with other departments to improve our account growth and retention
Holding regular performance reviews for a handful of your largest client base over Teams/face to face
Attending client visits and conduct onsite training sessions, when required to do so

Requirements

What you’ll need

Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting
Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts
Excellent written and verbal communication skills
Good presentation skills and client facing experience (remote or face to face)
Able to multi-task effectively with a high level of attention to detail
Ability to productive reports, analyse usage and insights to clearly present to the client
IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CV-Library Website LinkedIn All Job Openings 201 - 500 employees Founded 2000 🎯 Recruiter 👥 B2C ☁️ SaaS Recruitment
B2C
SaaS CV-Library is one of the UK's largest independent job boards, offering a vast array of job listings across various industries nationwide. Users can register their CVs, apply for jobs, and receive job alerts through their platform. CV-Library provides a variety of tools such as job search apps, a company directory, career advice, and salary guides to assist job seekers in finding their next role. Employers and recruiters can also use the platform to advertise job vacancies and access a large database of CVs. Senior Customer Success Executive 🔥 50 minutes ago 🏢🏡 Fleet – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries
Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results
Liaising with clients via phone, email and Teams meetings
Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance
Providing personalised online training sessions for your clients
Working collaboratively with other departments to improve our account growth and retention
Holding regular performance reviews for a handful of your largest client base over Teams/face to face
Attending client visits and conduct onsite training sessions, when required to do so 🎯 Requirements
Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting
Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts
Excellent written and verbal communication skills
Good presentation skills and client facing experience (remote or face to face)
Able to multi-task effectively with a high level of attention to detail
Ability to productive reports, analyse usage and insights to clearly present to the client
IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

account managementcustomer servicedata analysisreportingtrainingmarket trend analysis

Soft Skills

client relationship developmentcommunicationpresentationmulti-taskingattention to detail