Customer Success Team Leader

CV-Library

Customer Success Team Leader managing a portfolio of client accounts. Driving service quality and account growth while leading a team in a hybrid work environment.

Posted 5/18/2026full-timeFleet • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

You will be responsible for a portfolio of client accounts
Supporting your client accounts to ensure they are getting the best from their job postings, optimising their products to the fullest of their potential and making sure their job postings reach the greatest audience, with the best candidates to fill their roles
Utilise data-driven insights to support their customers in optimising the postings, products and proactively recommend solutions to enhance their experience and outcomes
Be a true subject matter expert, cultivating strong client relationships, understanding their goals and challenges, and ensuring they always see CV-Library as their number one job board platform
Supporting our sales teams in enabling them to grow and retain accounts
Ensure regular performance reviews take place with key accounts to promote new product updates and features, and to strengthen client relationships
Manage client queries, concerns confidently and effectively dealing with any issues, and taking ownership of issues through resolution
Leading a team of customer success executives, ensuring they provide the best client care to our customers
Training and developing them in processes and procedure to ensure they can resolve customer queries and concerns
Monitor key performance indicators (KPIs) for the team and assess team and individual performance regularly and drive excellence across the teams to achieve and excel against KPIs
Conduct regular 1-to-1s, reviews, and implement personal development plans for staff to reach their full potential
Create and deliver training programs for team members to handle client inquiries effectively and accurately, addressing skill gaps as needed

Requirements

What you’ll need

Minimum 2+ years’ experience in a relevant team leader position, within a customer service environment
Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
Good IT skills using MS Office programs, email and CRM systems
Excellent communication skills (verbal and written)
Motivated and target driven with a desire to help others meet targets and develop their skills
Able to demonstrate exceptional prioritisation and organisation skills
Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CV-Library Website LinkedIn All Job Openings 201 - 500 employees Founded 2000 🎯 Recruiter 👥 B2C ☁️ SaaS Recruitment
B2C
SaaS CV-Library is one of the UK's largest independent job boards, offering a vast array of job listings across various industries nationwide. Users can register their CVs, apply for jobs, and receive job alerts through their platform. CV-Library provides a variety of tools such as job search apps, a company directory, career advice, and salary guides to assist job seekers in finding their next role. Employers and recruiters can also use the platform to advertise job vacancies and access a large database of CVs. Customer Success Team Leader 🔥 2 hours ago 🏢🏡 Fleet – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
You will be responsible for a portfolio of client accounts
Supporting your client accounts to ensure they are getting the best from their job postings, optimising their products to the fullest of their potential and making sure their job postings reach the greatest audience, with the best candidates to fill their roles
Utilise data-driven insights to support their customers in optimising the postings, products and proactively recommend solutions to enhance their experience and outcomes
Be a true subject matter expert, cultivating strong client relationships, understanding their goals and challenges, and ensuring they always see CV-Library as their number one job board platform
Supporting our sales teams in enabling them to grow and retain accounts
Ensure regular performance reviews take place with key accounts to promote new product updates and features, and to strengthen client relationships
Manage client queries, concerns confidently and effectively dealing with any issues, and taking ownership of issues through resolution
Leading a team of customer success executives, ensuring they provide the best client care to our customers
Training and developing them in processes and procedure to ensure they can resolve customer queries and concerns
Monitor key performance indicators (KPIs) for the team and assess team and individual performance regularly and drive excellence across the teams to achieve and excel against KPIs
Conduct regular 1-to-1s, reviews, and implement personal development plans for staff to reach their full potential
Create and deliver training programs for team members to handle client inquiries effectively and accurately, addressing skill gaps as needed 🎯 Requirements
Minimum 2+ years’ experience in a relevant team leader position, within a customer service environment
Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
Good IT skills using MS Office programs, email and CRM systems
Excellent communication skills (verbal and written)
Motivated and target driven with a desire to help others meet targets and develop their skills
Able to demonstrate exceptional prioritisation and organisation skills
Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

team leadershipcustomer servicecommunicationtraining and developmentproblem-solvingprioritizationorganizationadaptabilitymotivationtarget-driven