Customers Bank

Fraud Risk Governance Lead

Customers Bank

full-time

Posted on:

Location Type: Office

Location: Malvern • Pennsylvania • United States

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Job Level

Senior

About the role

  • Support and enhance the fraud governance framework, providing oversight of fraud operations, investigations, and supporting processes
  • Manage and maintain the fraud training program, including onboarding, refresher training, and role-based learning
  • Perform quality control and quality assurance reviews of fraud operational activities to assess adherence to procedures, controls, and regulatory expectations
  • Identify trends, control gaps, and execution issues and partner with Fraud Operations to recommend corrective actions
  • Maintain fraud policies, procedures, and control documentation, ensuring materials are accurate, current, and examiner-ready
  • Support control testing and monitoring activities, including documentation of results, issue tracking, and remediation validation
  • Interface regularly with Second Line of Defense (Risk Management and Compliance) to support risk assessments, policy alignment, issue management, and regulatory inquiries
  • Support audit and exam responses related to fraud governance, controls, and quality
  • Participate in fraud-related initiatives and projects where governance, oversight, or risk alignment is required
  • Serve as a subject matter expert on fraud governance, quality, and controls within the Fraud organization
  • Act as a key liaison between Fraud Operations and 2LoD, helping translate regulatory and risk expectations into practical execution
  • Promote a strong risk and control culture through guidance, feedback, and standard-setting
  • Influence improvements by clearly communicating findings, themes, and recommendations to management
  • Support the development of consistent governance practices, templates, and routines across the fraud program
  • Develop and maintain fraud governance metrics and reporting, including quality results, training completion, and control effectiveness
  • Analyze trends from quality reviews, control testing, and oversight activities to identify areas of risk or improvement
  • Provide insights to Fraud leadership to support informed decision-making and prioritization
  • Track remediation efforts and governance-related action items to closure
  • Draft and maintain clear, concise, and defensible fraud governance documentation, including procedures, control narratives, and training materials
  • Prepare summaries and materials for senior management, audits, and regulatory examinations
  • Communicate governance and control concepts clearly to operational teams and risk partners

Requirements

  • 5–8 years of experience in fraud, payments, risk management, governance, quality assurance, or a related role within a financial institution
  • Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or equivalent relevant experience
  • Experience supporting fraud operations through governance, quality, training, or oversight functions
  • Working knowledge of fraud risks, typologies, and operational processes
  • Experience partnering with Second Line of Defense (Risk Management and Compliance) or audit functions
  • Strong analytical, organizational, and communication skills.
  • Proficient in Microsoft Office, including Excel and PowerPoint
  • Comfortable working with metrics, reporting, and documentation tools
  • Ability to learn and navigate fraud systems at a functional level to support oversight and quality activities
  • Ability to quickly adapt to new tools and governance processes.
Benefits
  • Health insurance
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud governancequality assurancerisk managementfraud operationscontrol testingfraud policiesmetrics reportingfraud risksdocumentationtraining program management
Soft Skills
analytical skillsorganizational skillscommunication skillsinfluencing skillsproblem-solving skillscollaborationattention to detailadaptabilityleadershiptraining and development