Customers Bank

Quality Assurance Manager

Customers Bank

full-time

Posted on:

Location Type: Office

Location: Malvern • Pennsylvania • United States

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About the role

  • Manage and coach the QA team to ensure high-quality performance.
  • Conduct QA testing of BSA/AML and fraud processes, including, but not limited to CIP, alert reviews, case investigations, CTRs, OFAC reviews and SARs.
  • Maintain and enhance QA policies, procedures, and testing methodologies.
  • Develop and report on QA metrics and KPIs to senior management; identify trends and areas for improvement.
  • Serve as QA point of contact during audits and exams; ensure audit readiness.
  • Stay current on BSA/AML, OFAC, and fraud regulations and adjust or implement QA changes accordingly.
  • Collaborate with first line and second line team leads to resolve QA findings and improve processes.
  • Maintain QA documentation and ensure alignment with compliance standards including record retention and testing worksheets.
  • Identify and escalate emerging risks to leadership.

Requirements

  • 5+ years in BSA/AML, financial crimes compliance, or audit/QA roles.
  • Strong knowledge of BSA/AML, OFAC, and KYC/CIP regulations.
  • Experience with audit/QA processes and regulatory interactions.
  • Excellent written and verbal communication skills.
  • Proven leadership, multitasking, and organizational abilities.
  • Bachelor’s degree in business, finance, or a related field (or equivalent experience), with a preferred focus in compliance testing or auditing.
  • Experience with systems like Verafin, NICE Actimize, Prime, or FS/IBS.
  • ACAMS, CFE, or similar certifications.
  • Familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook) and other tools like SharePoint and Teams.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BSA/AMLfraud processesCIPalert reviewscase investigationsCTRsOFAC reviewsSARsQA testing methodologiesQA metrics
Soft Skills
leadershipmultitaskingorganizational abilitieswritten communicationverbal communication
Certifications
ACAMSCFE