Product Manager

Customer.io

Product Manager improving self-serve onboarding, activation, and upgrades at Customer.io, an automated messaging platform. Using analytics, AI tooling, and A/B tests to reduce friction and increase conversion.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $137,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on self-serve journeys, utilizing data-driven insights to enhance activation, retention, and monetization metrics. Collaborates effectively across teams to ensure a seamless customer experience while driving growth through experimentation and clear communication.

Highest-signal resume keywords

Product Management ExperienceSaaS ExpertiseData-Driven Decision MakingA/B TestingCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product-Led GrowthActivation Metrics ImprovementRetention Metrics ImprovementAI-Powered ToolingAnalytical SkillsExperimentation Skills

Soft Skills

Clear CommunicationSimplifying ComplexityCuriosity About Customer SuccessAutonomous Work

Industry Keywords

Self-Serve JourneyCustomer Experience (CX)Marketing CollaborationRemote WorkAsync-First Environment

About the role

Key responsibilities & impact

Own the product experience of the self-serve journey for defined surfaces from signup and onboarding through activation and upgrade
Find and resolve friction points using data, experimentation, and customer insight
Define and track success metrics for activation, retention, and monetization
Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints
Work with Engineering to scope and deliver improvements that reduce time-to-value
Run A/B tests and growth experiments to improve conversion and engagement
Communicate priorities and progress clearly across teams and leadership

Requirements

What you’ll need

3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure
Experience using or developing AI-powered tooling in your product workflow
Track record of improving activation or retention metrics
Strong analytical and experimentation skills; data-driven and comfortable with ambiguity
Experience collaborating across Product, Marketing, and CX
Clear communication and ability to simplify complexity and drive alignment
Deep curiosity about what helps customers succeed
Comfort working autonomously in a remote, async-first environment
Successful completion of a background check and employment verifications

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
Professional development budget