Director, GTM Finance

Customer.io

Director of GTM Finance managing P&L and team operations to scale Customer.io from $100M to $1B+ ARR. Focusing on strategic finance modeling and AI adoption in finance workflows.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $255,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing GTM P&L, driving unit economics, and forecasting revenue while leading finance teams. Proficient in subscription/SaaS metrics and AI-enabled finance workflows to support organizational growth.

Highest-signal resume keywords

10+ Years In FP&AGTM Business-Partnering ExperienceStrong Excel SkillsAI Adoption In Finance WorkflowsBachelor's Degree In Finance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue ForecastingCohort AnalysisCACLTVARROpex ManagementVariance AnalysisDeal EconomicsCapacity PlanningMagic Number

Soft Skills

Proven People Leader

Tools & Technologies

NetSuiteSalesforceGongDrivetrainSnowflake

Certifications & Qualifications

MBA

Industry Keywords

Subscription MetricsSaaSGTM ReportingCustomer SuccessSales

About the role

Key responsibilities & impact

Own the GTM P&L end-to-end — revenue, gross margin, and opex across Sales, Marketing, and Customer Success
Drive unit economics and the growth funnel model — CAC, LTV/CAC, payback, magic number, and cohort/retention analysis across self-serve and sales-assisted motions
Own the ARR roll-forward, bookings, and revenue forecasting — auditable, reconcilable, and independently stress-tested against top-down assumptions
Partner with Sales and RevOps on capacity planning, deal economics, and pricing — protecting margin and ARR quality without slowing deal velocity
Build and own the monthly/quarterly GTM reporting package for the exec team and Board, with variance analysis that explains root cause
Champion AI-enabled finance workflows and build the GTM finance team as Customer.io scales past $250M+ ARR

Requirements

What you’ll need

10+ years in FP&A, strategic finance, or related roles at complex, scaled orgs
Deep GTM business-partnering experience with Sales, Marketing, or Customer Success
Comfortable with subscription/SaaS metrics (ARR, NRR, CAC, LTV)
Concrete, demonstrated track record driving AI adoption in finance workflows
Proven people leader — has managed and developed finance professionals
Strong Excel skills (with experience using Snowflake a plus) and experience with planning/GTM systems (NetSuite, Salesforce, Gong, Drivetrain)
Bachelor's degree in Finance, Accounting, Economics, or related field; MBA a plus

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget