Technical Operations Manager

Customer.io

Technical Operations Manager at Customer.io managing AI-assisted internal tooling. Collaborating across teams to build and maintain operational efficiency and automated solutions.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $117,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

CloudGoGoogle Cloud PlatformJamfJavaScriptNode.jsPythonTypeScript

About the role

Key responsibilities & impact

40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
10% supporting broader Strat Ops and BizOps requests as they arise

Requirements

What you’ll need

3-6 years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus
Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget

ATS Keywords

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Hard Skills & Tools

PythonTypeScriptNode.jsGon8nAPIswebhooksworkflow automationLLMsagent frameworks

Soft Skills

collaborationdocumentationproblem-solvingself-service enablementadaptability

Certifications

SOC 2ISO 27001GDPR