Director, Engineering

Customer.io

Director of Engineering overseeing product development and delivery of billing platform at Customer.io. Leading engineering teams and aligning strategies with business goals.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $230,000 - $270,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the vision, roadmap, and execution for Customer.io's billing platform
Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals
Make build-vs-buy decisions with conviction
Mentor and develop engineering managers and senior technical leaders
Drive a culture of accountability, transparency, and continuous improvement
Leverage AI tools to accelerate team velocity

Requirements

What you’ll need

12+ years of software engineering experience, with 8+ years leading engineering teams
At least 4+ years managing engineering managers and/or directors
Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company
Deep understanding of SaaS software architecture, cloud-native infrastructure
Experience in domains requiring real platform complexity
Ability to translate technical complexity into clear strategy
Strong track record building high-performing teams
Demonstrated AI-native leadership
Comfort operating in ambiguity and making difficult tradeoffs between competing priorities

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
unlimited PTO
stipends for remote work and wellness
a professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software engineeringSaaS architecturecloud-native infrastructureAI toolsplatform initiatives

Soft Skills

leadershipmentoringaccountabilitytransparencycontinuous improvementstrategic thinkingoperating in ambiguity