Staff Product Designer

Customer.io

Staff Product Designer enhancing AI-driven product experiences at Customer.io. Leading design initiatives and collaborating with cross-functional teams in a fast-paced environment.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $205,000 - $228,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end design for key product areas, from discovery and definition through delivery and iteration
Set the Design Craft bar – lead critiques, challenge the team to do their best work, and advocate for quality at every stage
Steward our design system in a lean environment – help own the component library, enforce consistency, and evolve patterns as we scale
Bring AI-forward thinking to every product surface – identify AI opportunities, design for AI-native interactions, and push the team to think differently about what's possible
Collaborate with Product and Engineering on strategy, tradeoffs, and roadmap decisions – with the user experience always at the center
Help evolve our product from its established foundation toward a genuinely AI-era experience

Requirements

What you’ll need

7+ years of product design experience with a portfolio that demonstrates clear Design Craft and conviction
Experience in B2B SaaS with complex, data-driven product interfaces
Ability to steward a design system without dedicated system manager support
Genuine AI enthusiasm and demonstrated curiosity about designing for AI-native experiences
Strong communication and critique skills. You can defend your decisions and give feedback that makes work better
Comfort making design calls in ambiguous situations with incomplete information
Close collaboration experience with Engineering and Product in a fast-moving environment

Benefits

Comp & perks

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product designdesign system managementAI-native designB2B SaaSdata-driven product interfacescomponent library managementuser experience designdesign critiquesiterationdiscovery and definition

Soft Skills

strong communicationcritique skillscollaborationdecision-making in ambiguityadvocacy for qualityleadershipcreativityproblem-solvinguser-centered thinkingcuriosity