Customer.io

Director, Product Management

Customer.io

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $213,000 - $237,000 per year

Job Level

Lead

About the role

  • Lead and develop a team of 4+ product managers through mentorship, clear expectations, and growth opportunities.
  • Set product vision and strategy for key areas of our platform, translating customer needs and company goals into actionable roadmaps.
  • Drive clarity and prioritization, helping teams make informed tradeoffs that balance user value, business impact, and technical investment.
  • Collaborate with Design, Engineering, and GTM teams to define and deliver cross-functional initiatives that move core metrics.
  • Establish and evolve product rituals (reviews, retros, planning) to promote consistency, alignment, and focus.
  • Model data-informed decision making, guiding your PMs to leverage qualitative and quantitative insights in every phase of product development.
  • Contribute to org-wide product maturity, helping to define frameworks, standards, and best practices across Customer.io’s growing PM discipline.
  • Foster a culture of trust and empowerment, encouraging curiosity, experimentation, and bias for action.

Requirements

  • 8+ years of experience in product management, including 3+ years managing or mentoring PMs.
  • Proven track record leading B2B SaaS or MarTech products with strong data, workflow, or messaging components.
  • Demonstrated success driving outcomes through strategy, prioritization, and execution across multiple product areas.
  • Strong communicator with experience leading distributed, async-first teams.
  • Comfortable operating at multiple altitudes — from vision and frameworks to hands-on roadmap execution.
  • Deep empathy for customers paired with analytical rigor to measure and learn from impact.
  • Experience collaborating closely with engineering, design, and go-to-market teams to deliver cohesive, high-quality product experiences.
Benefits
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementB2B SaaSMarTechdata analysisworkflow managementmessaging componentsroadmap executionstrategy developmentprioritizationexecution
Soft Skills
leadershipmentorshipcommunicationcollaborationempathyanalytical thinkingtrust buildingempowermentcuriosityexperimentation