
Senior Site Reliability Engineer
Customer.io
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $180,000 per year
Job Level
About the role
- Build and scale infrastructure to support billions of messages per day and real-time events
- Automate deployments, alerting, and incident response
- Make our on-call better - clear alerts, solid documentation, and faster resolution
- Tune MySQL and other datastore performance and improve reliability across distributed systems
- Collaborate across teams to debug, ship, and support systems in production
- Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
- Leverage AI tools to prototype, move faster, and make better decisions
Requirements
- 7+ years in SRE or infrastructure roles, improving production systems at scale
- Deep MySQL experience - schema design, performance tuning, and operational tooling
- Fluency in cloud-native tech (GCP a plus) and Terraform
- Proficiency in Go and Bash for scripting and systems programming
- Skill in observability, incident response, and debugging distributed systems
- A preference for action over perfection, and pride in owning technical decisions.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
- more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MySQLschema designperformance tuningoperational toolingGoBashcloud-native technologyTerraformobservabilityincident response
Soft Skills
collaborationmentorshipdocumentationproblem-solvingcommunicationaction-orientedownershipdebuggingknowledge sharingadaptability