Customer.io

Senior Site Reliability Engineer

Customer.io

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $180,000 per year

Job Level

About the role

  • Build and scale infrastructure to support billions of messages per day and real-time events
  • Automate deployments, alerting, and incident response
  • Make our on-call better - clear alerts, solid documentation, and faster resolution
  • Tune MySQL and other datastore performance and improve reliability across distributed systems
  • Collaborate across teams to debug, ship, and support systems in production
  • Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
  • Leverage AI tools to prototype, move faster, and make better decisions

Requirements

  • 7+ years in SRE or infrastructure roles, improving production systems at scale
  • Deep MySQL experience - schema design, performance tuning, and operational tooling
  • Fluency in cloud-native tech (GCP a plus) and Terraform
  • Proficiency in Go and Bash for scripting and systems programming
  • Skill in observability, incident response, and debugging distributed systems
  • A preference for action over perfection, and pride in owning technical decisions.
Benefits
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget
  • more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MySQLschema designperformance tuningoperational toolingGoBashcloud-native technologyTerraformobservabilityincident response
Soft Skills
collaborationmentorshipdocumentationproblem-solvingcommunicationaction-orientedownershipdebuggingknowledge sharingadaptability