Customer.io

Senior Sales Manager

Customer.io

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $145,000 per year

Job Level

Senior

About the role

  • Lead and Develop a High-Performing Team
  • Coach and develop Account Executives to consistently meet or exceed quota
  • Run focused 1:1s centered on deal quality, skills growth, and accountability
  • Support rep ramping and address performance gaps early
  • Foster a team culture rooted in ownership, collaboration, and high standards
  • Drive Pipeline Health and Forecast Accuracy
  • Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and next-step clarity
  • Improve predictability by strengthening inspection discipline and CRM hygiene across the team
  • Maintain appropriate pipeline coverage and proactively identify creation gaps
  • Reinforce structured, rep-owned outbound execution tied to measurable standards and pipeline outcomes
  • Use metric review and experimentation to improve outbound effectiveness over time
  • Support High-Quality Deal Execution
  • Coach reps to run thoughtful, well-qualified mid-market opportunities from discovery through close
  • Elevate deal strategy by strengthening positioning, value articulation, and executive-level communication
  • Help reps navigate complexity in pricing, stakeholder alignment, and procurement processes
  • Identify patterns in stalled deals and raise the team’s overall execution maturity
  • Partner Cross-Functionally
  • Collaborate with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve execution
  • Share frontline feedback on messaging, territory design, and enablement
  • Pilot and operationalize GTM initiatives within your team

Requirements

  • 5+ years selling SaaS, including 2–3 years in sales management or team lead role, preferably within the Marketing Technology SaaS industry.
  • Demonstrated success leading mid-market or high-velocity sales teams
  • Strong pipeline inspection and forecasting discipline
  • Experience coaching outbound pipeline generation in evolving sales motions
  • Familiarity operating within a structured qualification framework such as MEDDICC
  • Clear, direct communicator comfortable holding high standards
  • Proven ability to work cross-functionally in a collaborative, growth-stage environment
Benefits
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • A professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS salessales managementpipeline inspectionforecastingoutbound pipeline generationMEDDICCdeal strategyCRM hygieneperformance coachingdeal execution
Soft Skills
leadershipcoachingcommunicationcollaborationaccountabilityproblem-solvingstrategic thinkingadaptabilityteam buildinghigh standards