Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems
Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring
Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity
Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements
Guide architectural decisions within your team, aligning with broader platform standards and long-term direction
Ensure your team’s services are observable, well-tested, and operationally sound
Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews
Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities
Help improve internal tooling, workflows, and processes that enable engineers to do their best work
Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus

Requirements

8+ years of professional software engineering experience, including experience building and operating large-scale distributed systems
3+ years of experience managing engineers, including hiring, coaching, and performance development
Strong technical background with the ability to lead design discussions, review complex systems, and make sound architectural tradeoffs
Experience working with cloud infrastructure (AWS or GCP) and modern backend systems
Familiarity with distributed systems concepts such as asynchronous processing, event-driven architectures, and data pipelines
Proven ability to deliver meaningful technical projects through a team
Clear and effective communication skills, with the ability to explain technical concepts to both engineers and non-engineers
Comfort balancing people leadership with hands-on technical involvement
Strong judgment around prioritization, execution, and reliability in ambiguous problem spaces.

Benefits

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
16 weeks paid parental leave
unlimited PTO
stipends for remote work and wellness
a professional development budget

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software engineeringdistributed systemscloud infrastructureAWSGCPasynchronous processingevent-driven architecturesdata pipelinesarchitectural designtechnical project delivery

Soft Skills

team leadershipgoal-settingfeedbackcareer developmentcommunicationjudgmentprioritizationexecutionreliabilitycollaboration